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Frequently Asked Questions

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CARIUMA Care Team

Live Chat

CARIUMA Care Team

Live Chat

Email Customer Care

care@cariuma.com

Email Customer Care

care@cariuma.com

PREORDERS
PRODUCT & FIT
INTERNATIONAL SHIPPING
RETURN & EXCHANGE
PAYMENT
GIFT CARD
CARIUMA X RAZER
EARTH DAY EDITION 2022
BACK
When can I receive my whole order if it includes pre-order items? +
If your order contains a pre-order item(s), your CARIUMA package will be delivered to you upon availability of all pre-order item(s).
When can I receive my OCA Low pre-orders? +

Tropic Forest / Off-White Palm Trees

  • Shipping date: no later than 12th May 2022
  • EXPRESS delivery will arrive by 17th May 2022
  • STANDARD delivery will arrive 19th May 2022

    Pantone Very Peri Canvas

    • Shipping date: no later than 13th June 2022
    • EXPRESS delivery will arrive by 16th June 2022
    • STANDARD delivery will arrive 20th June 2022

      Pantone Pale Lilac / Pantone Snow White

      • Shipping date: no later than 17th June 2022
      • EXPRESS delivery will arrive by 22nd June 2022
      • STANDARD delivery will arrive 24th June 2022

        Razer All Black Canvas

        • Shipping date: no later than 6th June 2022
        • EXPRESS delivery will arrive by 9th June 2022
        • STANDARD delivery will arrive by 13th June 2022

          Black Canvas White Polka Dots

          • Shipping date: no later than 13th July 2022
          • EXPRESS delivery will arrive by 18th July 2022
          • STANDARD delivery will arrive 20th July 2022

            White Premium Leather

            • Shipping date: 19th August 2022
            • EXPRESS delivery will arrive by 24th August 2022
            • STANDARD delivery will arrive 26th August 2022

              Purple Dahlia / Pink Lemonade / Orange Exuberance

              • Shipping date: no later than 31st Aug 2022
              • EXPRESS delivery will arrive by 5th Sep 2022
              • STANDARD delivery will arrive 7th Sep 2022

                Pantone Plaza Taupe / Pantone Eggshell Blue

                • Shipping date: no later than 29th Jul 2022
                • EXPRESS delivery will arrive by 3rd Aug 2022
                • STANDARD delivery will arrive 5th Aug 2022

                  Gum Off-White

                  • Shipping date: no later than 31st Aug 2022
                  • EXPRESS delivery will arrive by 5th Sep 2022
                  • STANDARD delivery will arrive 7th Sep 2022

                    Earth Day Burnt Sand Canvas / Earth Day Green Canvas

                    • Shipping date: no later than 10th Aug 2022
                    • EXPRESS delivery will arrive by 15th Aug 2022
                    • STANDARD delivery will arrive 17th Aug 2022

                      Pantone Corn Silk / Pantone Green Briar

                      • Shipping date: no later than 31st Aug 2022
                      • EXPRESS delivery will arrive by 5th Aug 2022
                      • STANDARD delivery will arrive 7th Aug 2022

                        GRL SWIRL Off-White

                        • Shipping date: no later than 16th June 2022
                        • EXPRESS delivery will arrive by 19th June 2022
                        • STANDARD delivery will arrive 23rd June 2022

                          Black Canvas

                          • Shipping date: no later than 8th July 2022
                          • EXPRESS delivery will arrive by 13th July 2022
                          • STANDARD delivery will arrive 15th July 2022

                            Mystic Grey Canvas

                            • Shipping date: no later than 21st September 2022
                            • EXPRESS delivery will arrive by 26th September 2022
                            • STANDARD delivery will arrive 29th September 2022
                              When can I receive my OCA High pre-orders? +

                              Razer All Black Canvas

                              • Shipping date: no later than 6th June 2022
                              • EXPRESS delivery will arrive by 9th June 2022
                              • STANDARD delivery will arrive by 13th June 2022

                                GRL SWIRL Off-White

                                • Shipping date: no later than 16th June 2022
                                • EXPRESS delivery will arrive by 19th June 2022
                                • STANDARD delivery will arrive 23rd June 2022

                                  Stripe Black Canvas

                                  • Shipping date: no later than 5th August 2022
                                  • EXPRESS delivery will arrive by 10th August 2022
                                  • STANDARD delivery will arrive 12th August 2022
                                    When can I receive my CATIBA PRO pre-orders? +

                                    Pantone Very Peri Suede and Canvas Contrast Thread Ivory Logo

                                    • Shipping date: no later than 13th June 2022
                                    • EXPRESS delivery will arrive by 16th June 2022
                                    • STANDARD delivery will arrive by 20th June 2022

                                      Gum Vintage White

                                      • Shipping date: no later than 15th June 2022
                                      • EXPRESS delivery will arrive by 20th June 2022
                                      • STANDARD delivery will arrive by 22nd June 2022

                                        GRL SWIRL Burnt Orange Sand

                                        • Shipping date: no later than 16th June 2022
                                        • EXPRESS delivery will arrive by 19th June 2022
                                        • STANDARD delivery will arrive 23rd June 2022

                                          Vintage White

                                          • Shipping date: no later than 24th Aug 2022
                                          • EXPRESS delivery will arrive by 30th August 2022
                                          • STANDARD delivery will arrive 1st September 2022

                                            Black Suede

                                            • Shipping date: no later than 12th Jul 2022
                                            • EXPRESS delivery will arrive by 15th July 2022
                                            • STANDARD delivery will arrive 20th July 2022

                                              Gum Black / Mystery Blue

                                              • Shipping date: no later than 29th Jul 2022
                                              • EXPRESS delivery will arrive by 3rd August 2022
                                              • STANDARD delivery will arrive 5th August 2022

                                                Rose

                                                • Shipping date: no later than 18th August 2022
                                                • EXPRESS delivery will arrive by 23rd August 2022
                                                • STANDARD delivery will arrive 25th August 2022
                                                  When can I receive my IBI Low pre-orders? +

                                                  Mineral Blue / Off White

                                                  • Shipping date: no later than 21st June 2022
                                                  • EXPRESS delivery will arrive by 26th June 2022
                                                  • STANDARD delivery will arrive by 28th June 2022

                                                    When can I receive my IBI Slip-On pre-orders? +

                                                    Light Grey / Mineral Blue / White Knit

                                                    • Shipping date: no later than 21st June 2022
                                                    • EXPRESS delivery will arrive by 24th June 2022
                                                    • STANDARD delivery will arrive by 28th June 2022
                                                      When can I receive my SALVAS pre-orders? +

                                                      White Leather & Rose Logo / White Leather & Mystery Blue Logo

                                                      • Shipping date: no later than 14th July 2022
                                                      • EXPRESS delivery will arrive by 19th July 2022
                                                      • STANDARD delivery will arrive by 21st July 2022
                                                        When will I receive my SLIP ON Skate PRO? +

                                                        Skate PRO All Black / Charcoal Grey / Black

                                                        • Shipping date: no later than 29th July 2022
                                                        • EXPRESS delivery will arrive by 4th August 2022
                                                        • STANDARD delivery will arrive by 9th August 2022
                                                          About CARIUMA X RAZER +

                                                          This is an exclusive collaboration celebrating our shared commitment to a more sustainable world. It’s imagination at work for the greener good—playful, with a purpose.

                                                          This collector’s edition OCA is made with GOTS-certified organic cotton canvas, natural rubber and recycled plastics. They’re handcrafted to feel like the perfect broken-in sneaker, right out of the box. Of course, the star of this collaboration is Razer’s adorable sustainability mascot, Sneki Snek. This cutie will cheer you on as you walk, bike, or skate towards greener choices in your everyday life.

                                                          Your pair saves 10 trees around the world—because when our planet thrives, everybody wins. The sale of this shoe supports the work of Conservation International and their efforts to protect the world's forests.

                                                          SHIPPING:

                                                          Razer orders are eligible for Standard (Free Shipping)

                                                            • 5 business days
                                                            • Fully trackable with Email updates
                                                            • Duties & taxes payable upon checkout (no extra fees on delivery!)
                                                            • Free returns for products unused/unworn/unwashed within 60 days of delivery

                                                              If you have purchased your Cariuma X Razer shoes from www.razer.cariuma.com, please initiate returns here.

                                                            I didn’t find my destination in the full shipping list, where else I can purchase it? +
                                                            You can purchase our shoes at farfetch.com
                                                            Where do you ship to? +

                                                            We ship to 49 world regions, see full list: www.int.cariuma.com/pages/shipping

                                                            How long does the shipment take? +

                                                            We offer two delivery options to our customers

                                                            • EXPRESS shipping, which takes about 3 business days to arrive, shipping fee starts from $4.95
                                                            • STANDARD shipping, which takes about 5 business days to arrive, free shipping

                                                            The shipping options and rates will be various according to your destinations, it will be presented at shipping method page when you check out the order

                                                            How do I return or exchange my order ? +

                                                            If your purchase is in $ USD:

                                                            Please initiate returns here, and choose the Return Bar option to get your QR express code (no label needed)! Simply drop off your shoes in the original packaging at your closest Return Bar. Your new exchange order will be shipped in the next 24 hours, and your refund will be initiated immediately.

                                                            You also can choose the Mail option if the Return Bar is not available for your region, print the free shipping label, affix it to the original packaging, and drop off at the carriers listed on the label (USPS, Fedex or DHL) or if the label is DHL, you can arrange the pick-up here, It may take up to 3 weeks to process your return, and you'll receive notification if your return is approved.

                                                            If your purchase is in another currency:

                                                            Please initiate returns here to print your free shipping label. You can either drop off at DHL service points, or you can arrange the pick-up here. Delivery couriers will pick up your return at your selected time and location. You will receive an email when your return is approved, and when your refund or exchange has been processed.

                                                            For China and Singapore customers, please contact us at care@cariuma.com to initiate your return.

                                                            How long does a refund or exchange take to process? +

                                                            Drop By Our Contact-free Return Bar

                                                            After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.

                                                            Online Return Process via Mail

                                                            It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

                                                            What is your return policy? +

                                                            We've extended our return window to 60 days! Returns and exchanges are accepted if your sneakers are:

                                                            • Unworn
                                                            • Unwashed
                                                            • In the original packaging

                                                            When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way. All accessories (insole, socks, shoe laces), and single skate shoe purchase are final sale

                                                            How much will I be refunded? +
                                                            you‘ll be refunded the original product value to your original payment method. Shipping fee and taxes and duties are not refundable.
                                                            Can I return or exchange my made-to-order? +

                                                            Made-to-order shoes are not refundable or exchangeable. The products are manufactured according to your original purchase, produced by demand, so we’re left with no more & no less than exactly what’s needed. Find the right shoe size for you here

                                                            Can I return or exchange the accessories I purchased? Like insole, shoelaces.. etc +
                                                            All accessories, including insole, shoelaces, are final sale.
                                                            What forms of payment do you accept? +
                                                            We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, After Pay and our E-gift card.
                                                            Do you charge any sale taxes on the items? +
                                                            Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.
                                                            How does it work? +

                                                            It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

                                                            • Select gift amount
                                                            • Check your inbox for the Gift Card Email
                                                            • Forward the email to your recipient

                                                              Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.

                                                              Is it a digital gift card? +
                                                              Yes, it’s a digital gift card that we send directly to your email!
                                                              How do I take care of my new socks and/or shirt? +

                                                              First,ocks! You can toss them in the washing machine, air-dry or line-dry them when done. Be sure to avoid bleaching and tumble-drying!

                                                              Next, shirts. You can toss your shirt in the washing machine and set it to cold. When it’s done, you can air-dry or iron on low heat. Be sure to avoid dry-cleaning, tumble-drying, line-drying, and bleaching to keep your shirt looking fresh. Washing it with similar colours is always recommended.

                                                              The shoes I want are sold out! +

                                                              Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

                                                              When will you release the next drop? +

                                                              The only way you can know is by following us www.instagram.com/cariuma/

                                                              How do I take care of my shoes? +
                                                              All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:
                                                              • Avoid prolonged and direct exposure to sources of light and heat
                                                              • Store the sneakers in their original packaging
                                                              • Avoid contact with water, oil, perfume or cosmetics
                                                              How do I find my size? +

                                                              We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

                                                              About Earth Day Edition Sneaker +
                                                              We stand for less waste, more trees, and constant evolution. We wanted this sneaker to be equally value-driven: built to last, handcrafted with a blend of organic cotton + recycled canvas, featuring “burnt” no-fray lace tips and bio-based eyelets. We’re most excited about our brand-new BLOOM rubber, made with algae—an infinitely renewable resource we used to create an especially lightweight outsole. Every pair directly supports the planting of 10 Trees in the Brazilian rainforest.
                                                              Can I return or exchange my Earth Day Edition Sneakers? +
                                                              All Earth Day Edition sneakers are Made-To-Order, and not eligible for exchanges or refunds.
                                                              Press Inquiries

                                                              please email press@cariuma.com

                                                              Wholesale Inquiries

                                                              please email wholesale@cariuma.com

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