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Frequently Asked Questions

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CARIUMA Care Team

Live Chat

CARIUMA Care Team

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Email Customer Care

care@cariuma.com

Email Customer Care

care@cariuma.com

PREORDERS
PRODUCT & FIT
INTERNATIONAL SHIPPING
RETURN & EXCHANGE
PAYMENT
GIFT CARD
CARIUMA X RAZER
EARTH DAY EDITION 2022
PEANUTS COLLECTION
NATIONAL GEOGRAPHIC
BACK
When can I receive my whole order if it includes pre-order items? +
If your order contains a pre-order item(s), your CARIUMA package will be delivered to you upon availability of all pre-order item(s).
When can I receive my OCA Low pre-orders? +

Pink Lemonade / Gerry Lopez / Black Canvas White Polka / Eggshell Blue

  • Shipping date: no later than 30th Nov 2022
  • EXPRESS delivery will arrive by 4th Dec 2022
  • STANDARD delivery will arrive 6th Dec 2022

    Pantone Classic Blue / Plaza Taupe

    • Shipping date: no later than 18th Oct 2022
    • EXPRESS delivery will arrive by 23rd Oct 2022
    • STANDARD delivery will arrive 25th Oct 2022
      Purple Dahlia / Orange Exuberance
      • Shipping date: no later than 18th Oct 2022
      • EXPRESS delivery will arrive by 23rd Oct 2022
      • STANDARD delivery will arrive 25th Oct 2022

        PANTONE Gargoyle Grey

        • Shipping date: no later than 24th Nov 2022
        • EXPRESS delivery will arrive by 29th Nov 2022
        • STANDARD delivery will arrive 1st Dec 2022

          All Mystic Grey Canvas

          • Shipping date: no later than 11th Nov 2022
          • EXPRESS delivery will arrive by 16th Nov 2022
          • STANDARD delivery will arrive 18th Nov 2022

            All Camel Suede

            • Shipping date: no later than 21st November 2022
            • EXPRESS delivery will arrive by 24th Nov 2022
            • STANDARD delivery will arrive 28th Nov 2022

              Black Canvas

              • Shipping date: no later than 28th Oct 2022
              • EXPRESS delivery will arrive by 1st Nov 2022
              • STANDARD delivery will arrive 3rd Nov 2022

                Cloud Grey Suede / Navy Suede / Camel Suede / All Black Suede

                • Shipping date: no later than 31st Oct 2022
                • EXPRESS delivery will arrive by 3rd Nov 2022
                • STANDARD delivery will arrive 7th Nov 2022

                  Burnt Sand

                  • Shipping date: no later than 16th Sep 2022
                  • EXPRESS delivery will arrive by 22nd Sep 2022
                  • STANDARD delivery will arrive 26th Sep 2022

                    Mystic Grey

                    • Shipping date: 31st Oct 2022
                    • EXPRESS delivery will arrive by 4th Nov 2022
                    • STANDARD delivery will arrive 8th Nov 2022
                      When can I receive my OCA High pre-orders? +

                      PANTONE Gargoyle Grey

                      • Shipping date: no later than 24th Nov 2022
                      • EXPRESS delivery will arrive by 29th Nov 2022
                      • STANDARD delivery will arrive 1st Dec 2022

                        All Camel Suede / Camel Suede

                        • Shipping date: no later than 31st Oct 2022
                        • EXPRESS delivery will arrive by 3rd Nov 2022
                        • STANDARD delivery will arrive 7th Nov 2022

                          All Black Suede

                          • Shipping date: no later than 13th Oct 2022
                          • EXPRESS delivery will arrive by 17th Oct 2022
                          • STANDARD delivery will arrive 19th Oct 2022
                            When can I receive my CATIBA PRO High pre-orders? +

                            Vintage White Suede and Canvas Black Logo

                            • Shipping date: no later than 21st Sep 2022
                            • EXPRESS delivery will arrive by 25th Sep 2022
                            • STANDARD delivery will arrive by 27th Sep 2022

                              White Premium Leather

                              • Shipping date: no later than 11th Nov 2022
                              • EXPRESS delivery will arrive by 15th Nov 2022
                              • STANDARD delivery will arrive by 17th Nov 2022
                                When can I receive my SALVAS pre-orders? +

                                White Leather & Green Logo

                                • Shipping date: no later than 31st Oct 2022
                                • EXPRESS delivery will arrive by 4th Nov 2022
                                • STANDARD delivery will arrive 6th Nov 2022

                                  White Leather & White Logo

                                  • Shipping date: no later than 15th Nov 2022
                                  • EXPRESS delivery will arrive by 19th Nov 2022
                                  • STANDARD delivery will arrive 21st Nov 2022

                                    White Leather & Leopard

                                    • Shipping date: no later than 30th Sep 2022
                                    • EXPRESS delivery will arrive by 4th Oct 2022
                                    • STANDARD delivery will arrive by 6th Oct 2022
                                      When can I receive my Mike Vallely pre-orders? +

                                      Camel / Charcoal Grey

                                      • Shipping date: no later than 18th Oct 2022
                                      • EXPRESS delivery will arrive by 22nd Oct 2022
                                      • STANDARD delivery will arrive by 24th Oct 2022

                                        Vintage Black Suede Ivory Logo

                                        • Shipping date: no later than 31st Oct 2022
                                        • EXPRESS delivery will arrive by 3rd Nov 2022
                                        • STANDARD delivery will arrive by 7th Nov 2022
                                          When can I receive my PEANUTS pre-orders? +

                                          OCA Low PEANUTS Surf Green Canvas Sneaker / OCA Low PEANUTS Surf Rose Canvas Sneaker

                                          • Shipping date: no later than 18th November 2022
                                          • EXPRESS delivery will arrive by 23rd November 2022
                                          • STANDARD delivery will arrive by 25th November 2022

                                            OCA Low PEANUTS Earth Black Canvas Sneaker / OCA Low PEANUTS Earth Off-White Canvas Sneaker / OCA Low PEANUTS Surf Black Canvas Sneaker / OCA Low PEANUTS Surf Off-White Canvas Sneaker

                                            • Shipping date: no later than 16th December 2022
                                            • EXPRESS delivery will arrive by 20th December 2022
                                            • STANDARD delivery will arrive by 22nd December 2022
                                              About CARIUMA X RAZER +

                                              This is an exclusive collaboration celebrating our shared commitment to a more sustainable world. It’s imagination at work for the greener good—playful, with a purpose.

                                              This collector’s edition OCA is made with GOTS-certified organic cotton canvas, natural rubber and recycled plastics. They’re handcrafted to feel like the perfect broken-in sneaker, right out of the box. Of course, the star of this collaboration is Razer’s adorable sustainability mascot, Sneki Snek. This cutie will cheer you on as you walk, bike, or skate towards greener choices in your everyday life.

                                              Your pair saves 10 trees around the world—because when our planet thrives, everybody wins. The sale of this shoe supports the work of Conservation International and their efforts to protect the world's forests.

                                              SHIPPING:

                                              Razer orders are eligible for Standard (Free Shipping)

                                                • 5 business days
                                                • Fully trackable with Email updates
                                                • Duties & taxes payable upon checkout (no extra fees on delivery!)
                                                • Free returns for products unused/unworn/unwashed within 60 days of delivery

                                                  .

                                                I didn’t find my destination in the full shipping list, where else I can purchase it? +
                                                You can purchase our shoes at farfetch.com
                                                Where do you ship to? +

                                                We ship to 49 world regions, see full list: www.int.cariuma.com/pages/shipping

                                                How long does the shipment take? +

                                                We offer two delivery options to our customers

                                                • EXPRESS shipping, which takes about 2-4 business days to arrive, shipping fee starts from $4.95
                                                • STANDARD shipping, which takes about 5-6 business days to arrive, free shipping

                                                The shipping options and rates will be various according to your destinations, it will be presented at shipping method page when you check out the order

                                                How do I return or exchange my order ? +

                                                If your purchase is in $ USD:

                                                Please initiate returns here, and choose the Return Bar option to get your QR express code (no label needed)! Simply drop off your shoes in the original packaging at your closest Return Bar. Your new exchange order will be shipped in the next 24 hours, and your refund will be initiated immediately.

                                                You also can choose the Mail option if the Return Bar is not available for your region, print the free shipping label, affix it to the original packaging, and drop off at the carriers listed on the label (USPS, Fedex or DHL) or if the label is DHL, you can arrange the pick-up here, It may take up to 3 weeks to process your return, and you'll receive notification if your return is approved.

                                                If your purchase is in another currency:

                                                Please initiate returns here to print your free shipping label. You can either drop off at DHL service points, or you can arrange the pick-up here. Delivery couriers will pick up your return at your selected time and location. You will receive an email when your return is approved, and when your refund or exchange has been processed.

                                                For China and Singapore customers, please contact us at care@cariuma.com to initiate your return.

                                                How long does a refund or exchange take to process? +

                                                Drop By Our Contact-free Return Bar

                                                After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.

                                                Online Return Process via Mail

                                                It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

                                                What is your return policy? +

                                                We've extended our return window to 60 days! Returns and exchanges are accepted if your sneakers are:

                                                • Unworn
                                                • Unwashed
                                                • In the original packaging

                                                When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way. All accessories (insole, socks, shoe laces), and single skate shoe purchase are final sale

                                                How much will I be refunded? +
                                                you‘ll be refunded the original product value to your original payment method. Shipping fee and taxes and duties are not refundable.
                                                Can I return or exchange my made-to-order? +

                                                Made-to-order shoes are not refundable or exchangeable. The products are manufactured according to your original purchase, produced by demand, so we’re left with no more & no less than exactly what’s needed. Find the right shoe size for you here

                                                Can I return or exchange the accessories I purchased? Like insole, shoelaces.. etc +
                                                All accessories, including insole, shoelaces, are final sale.
                                                What forms of payment do you accept? +
                                                We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, After Pay and our E-gift card.
                                                Do you charge any sale taxes on the items? +
                                                Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.
                                                How does it work? +

                                                It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

                                                • Select gift amount
                                                • Check your inbox for the Gift Card Email
                                                • Forward the email to your recipient

                                                  Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.

                                                  Is it a digital gift card? +
                                                  Yes, it’s a digital gift card that we send directly to your email!
                                                  How do I take care of my new socks and/or shirt? +

                                                  First,ocks! You can toss them in the washing machine, air-dry or line-dry them when done. Be sure to avoid bleaching and tumble-drying!

                                                  Next, shirts. You can toss your shirt in the washing machine and set it to cold. When it’s done, you can air-dry or iron on low heat. Be sure to avoid dry-cleaning, tumble-drying, line-drying, and bleaching to keep your shirt looking fresh. Washing it with similar colours is always recommended.

                                                  The shoes I want are sold out! +

                                                  Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

                                                  When will you release the next drop? +

                                                  The only way you can know is by following us www.instagram.com/cariuma/

                                                  How do I take care of my shoes? +
                                                  All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:
                                                  • Avoid prolonged and direct exposure to sources of light and heat
                                                  • Store the sneakers in their original packaging
                                                  • Avoid contact with water, oil, perfume or cosmetics
                                                  How do I find my size? +

                                                  We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

                                                  About Earth Day Edition Sneaker +
                                                  We stand for less waste, more trees, and constant evolution. We wanted this sneaker to be equally value-driven: built to last, handcrafted with a blend of organic cotton + recycled canvas, featuring “burnt” no-fray lace tips and bio-based eyelets. We’re most excited about our brand-new BLOOM rubber, made with algae—an infinitely renewable resource we used to create an especially lightweight outsole. Every pair directly supports the planting of 10 Trees in the Brazilian rainforest.
                                                  Can I return or exchange my Earth Day Edition Sneakers? +
                                                  All Earth Day Edition sneakers are Made-To-Order, and not eligible for exchanges or refunds.
                                                  About The PEANUTS Collection +
                                                  Take Care of Yourself. Take Care of Each Other. Take Care of the Earth.

                                                  Step into the world of Snoopy and friends, for a collection themed to Take Care with Peanuts. These highly collectible designs celebrate all the ways we take care, with something for the daydreamers, the friends, the surfers, and tree-planters alike.

                                                  SHIPPING AND DELIVERY +
                                                    The PEANUTS Collection is available to ship to the following countries via our Standard & Express Shipping:

                                                    The United States, it’s territories and possessions, Canada, Austria, Australia, Belgium, Brazil, Brunei, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand, and United Kingdom.

                                                  About NATIONAL GEOGRAPHIC + CARIUMA +

                                                  Through groundbreaking storytelling from the best and brightest scientists, explorers, photographers, and filmmakers in the world, National Geographic has ignited the explorer in all of us for over 133 years. Featured prominently in this collaborative design, their striking yellow border is a portal to explore the farthest reaches of the Earth, and beyond.

                                                  We’re on a mission to protect our planet for the next generation of surfers, skateboarders, and explorers. Starting with a better sneaker — something timeless, seriously comfortable, made ethically — we strive to reduce our day-to-day impact, and give back with gratitude to the Earth.

                                                  Your purchase supports the global, nonprofit National Geographic Society in its work to protect and illuminate our world through exploration, research, and education. In addition, we’re proud to plant two trees in the Brazilian rainforest for every pair of sneakers sold, through our in-house Ecological Restoration Program.

                                                  SHIPPING AND DELIVERY +
                                                  NATIONAL GEOGRAPHIC + CARIUMA is available to ship to the following countries via our Standard & Express Shipping:

                                                  The United States (including Puerto Rico & Guam), Canada, EMEA: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, and United Kingdom, LATAM: Brazil, Mexico.

                                                  Press Inquiries

                                                  please email press@cariuma.com

                                                  Wholesale Inquiries

                                                  please email wholesale@cariuma.com

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