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FAQs

Can’t find what you’re looking for? Contact our Customer Care via live chat or care@cariuma.com!

For press inquiries, please email press@cariuma.com.

PRE-ORDERS

When can I receive my pre-orders?

OCA Low Grey Premium Leather

  • Shipping date: no later than 27th November
  • EXPRESS delivery will arrive by 4th December
  • STANDARD delivery will arrive by 9th December

    OCA High Pantone Bungee Cord

    • Shipping date: no later than 9th November
    • EXPRESS delivery will arrive by 16th November
    • STANDARD delivery will arrive by 19th November

      OCA Low/OCA High Brown Premium Leather

      • Shipping date: no later than 27th November
      • EXPRESS delivery will arrive by 4th December
      • STANDARD delivery will arrive by 9th December

        IBI Low Rose

        • Shipping date: no later than 9th November
        • EXPRESS delivery will arrive by 16th November
        • STANDARD delivery will arrive by 19th November

          CATIBA PRO Skate ALL Black Suede and Canvas Ivory Logo/Black Suede and Canvas Contrast Thread Ivory Logo

          • Shipping date: no later than 10th November
          • EXPRESS delivery will arrive by 17th November
          • STANDARD delivery will arrive by 20th November

            IBI Yellow

            • Shipping date: no later than 16th November
            • EXPRESS delivery will arrive by 23rd November
            • STANDARD delivery will arrive by 26th November

              CATIBA PRO Skate Vintage White Suede and Canvas Black Logo Sneaker

              • Shipping date: no later than 30th November
              • EXPRESS delivery will arrive by 7th December
              • STANDARD delivery will arrive by 10th December

                OCA High Cloud Grey Suede Sneaker

                • Shipping date: no later than 30th November
                • EXPRESS delivery will arrive by 7th December
                • STANDARD delivery will arrive by 10th December

                  IBI High

                  • Shipping date: no later than 10th December
                  • EXPRESS delivery will arrive by 17th December
                  • STANDARD delivery will arrive by 22nd December

                    IBI Stone Blush/Stone Navy

                    • Shipping date: no later than 21st December
                    • EXPRESS delivery will arrive by 28th December
                    • STANDARD delivery will arrive by 31st December

                      IBI Stone Black/Stone Grey

                      • Shipping date: no later than 28th December
                      • EXPRESS delivery will arrive by 4th January 2021
                      • STANDARD delivery will arrive by 7th January 2021
                        When can I receive my whole order if it includes pre-order items?

                        We will ship your whole order together with your pre-order items on above shipping dates.

                         

                        PRODUCT AND FIT

                        How do I find my shoe size?

                        We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

                        How do I take care of my shoes?

                        All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:

                        • Avoid prolonged and direct exposure to sources of light and heat
                        • Store the sneakers in their original packaging
                        • Avoid contact with water, oil, perfume or cosmetics
                        When will you release the next drop?

                        The only way you can know is by following us www.instagram.com/cariuma/ 

                        The shoes I want are sold out!

                        Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

                        SHIPPING

                        How much is shipping? How long does it take?

                        Find out how long your CARIUMA shoes will take to reach you: www.cariuma.com/pages/shipping.

                        Where do you ship?

                        We ship to 49 countries worldwide, see full list: www.cariuma.com/pages/shipping

                        ORDERS

                        How can I track my order?

                        Once our delivery partner picks up your order, you’ll receive a shipment notification email with your tracking number.

                        Is there anywhere that I can try on a pair of CARIUMA shoes?

                        Yes! We are always travelling around the world with our pop-up shops, where you can try and shop our styles in-person! See if we are currently in your city by signing up to our mailing list at cariuma.com or follow us at www.instagram.com/cariuma/.

                        PAYMENT

                        What forms of payment do you accept?

                        We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay and After Pay.

                        Do you charge sales tax on any item?

                        Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.

                        RETURN/EXCHANGE

                        What is your return policy?

                        We've extended our return window to 60 days! Please take your time, make sure you love your shoes, and if they're not the right fit, just send them back unworn, unwashed & in your original single-box packaging. We'll do the rest. Stay home & stay healthy

                        When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.

                        How do I return or exchange my order?

                        UK, Australia and New Zealand Customers

                        Visit our Returns Center to print your free shipping label. You can either drop off at DHL service points or you can arrange the pick-up here, the delivery man will pick up your return at your preferred time and location. You will receive an email when your return is approved and your refund or exchange has been processed.

                        Other international Customers

                        Reach out to us at care@cariuma.com with your order number and request. We will send you your return label and instruction.(We're working on an online return center experience for your country too, stay tuned!)

                        Drop By Our Contact-free Return Bar for U.S customers

                        Start your easy contact-free return process here in 3 steps:

                        • Choose our Return Bar option and get your QR express code (No label or printing needed)
                        • Simply drop off your shoes in the original packaging at your closet Return Bar
                        • Your new exchange order will be shipped in the next 24 hours, refund will be initiated immediately

                        Online Return Process for U.S and Canada customers

                        Visit our Returns Center.Choose mail option to get the free shipping label, affix it on the original packaging and drop off at the carriers listed on the label (USPS or Fedex). It might take up to 3 weeks for us to process your return, and you'll receive notification if your return is approved

                           

                          How long does a refund or exchange take to process?

                          Drop By Our Contact-free Return Bar

                          After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.

                          Online Return Process via Mail

                          It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

                          How much will I be refunded?

                          You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.

                          *Refunds made in Singapore will include product value and government tax.

                          Do you offer exchanges?

                          For Australia, New Zealand, South Korea, Hong Kong, Taiwan, Singapore orders. You can exchange sneakers for different products with the same price.

                          For US orders, you can exchange to products suggested by Happy Return.

                          We are working on making Exchanges available for other areas and countries. Stay tuned. In the meantime, if you want sneakers in a different size or color, we suggest you to return the sneakers and repurchase.

                          Can I return or exchange the extra shoelaces I purchased?

                          At this time, ALL accessories, including shoelaces and insole, are final sale.

                          Digital Gift Card

                          How it works?

                          It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

                          • Select gift amount
                          • Check your inbox for the Gift Card Email
                          • Forward the email to your recipient

                            Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are final.

                            Is it a digital gift card?

                            Yes, it’s a digital gift card/ gift card purchase code that we send directly to your email!

                            Mailing address

                            Our mailing address is 18 Cross Street, #02-101, Singapore 048423

                            Choose Your Preferred Currency

                            We're a global sneaker brand, so let's make sure you're
                            shopping the right CARIUMA site before you add to cart.

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